zooplus

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The zooplus app

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Collect points with each purchase

  • Points credited after order is paid
  • Start redeeming rewards on your 2nd order

Terms and conditions

The zooplus Rewards Programme is our way of thanking you for your loyalty as a zooplus customer. The following terms and conditions apply for the general structure and rules of the zooplus Rewards Programme including collecting zooPlusPoints and redeeming them for zooplus Rewards.

1. Participation
All zooplus.co.uk customers are qualified to participate.
2. zooPlusPoints
2.1 General
The calculations for the zooplus Rewards Programme are based on zooPlusPoints, which are posted to a customer’s zooplus Rewards Account. The zooPlusPoints can only be used for the purposes described in these terms and conditions. Bonus points from other rewards programmes (ex: from other companies) cannot be converted to zooPlusPoints. zooplus Rewards Accounts, and credit for zooPlusPoints are non-transferable and have no cash value. The current balance of a customer’s zooplus Rewards Account is available at the zooplus website under “myzooplus” and can be viewed by that customer at any time.
2.2 Earning Points
The acquisition of zooPlusPoints takes place automatically with every order starting on July 10, 2007, as soon as the payment for the order is booked in the zooplus system. For every fully-paid order at zooplus, the customer’s zooplus Rewards Account will be credited with zooPlusPoints. For every pound of the order value, the customer will receive 1 zooPlusPoint.. For certain special offers, customers can earn additional zooPlusPoints, in amounts described in the zooplus website.
2.3 Exclusion from zooPlusPoint Credit
A zooPlusPoints credit cannot be earned for products with a selling price of £0 (ex: trial packages, zooplus Rewards, free gifts), redeemed coupons and other discounts, or rebates or re-deliveries. In other specific cases, a zooPlusPoints credit may also not be possible.
2.4 zooPlusPoint Credit Procedures
zooPlusPoints are automatically credited to a customer’s zooplus Rewards Account when the customer’s order has been paid in full, and the payment has been completely booked in zooplus’ system. The credit is awarded to the customer account over which the order was placed. If a customer orders via multiple customer accounts, the zooPlusPoints will be credited to these individual accounts respective to the orders. It is not possible to transfer zooPlusPoints from one customer account to another.
2.5 Expiration of zooPlusPoints
If zooPlusPoints are not redeemed for a Reward within 12 months from the time they were credited to your account,they will expire at the end of the quarter. The date and amount of the expiration will be clearly indicated in your zooplus Rewards Account. Loyalty Points will also expire if the customer account is blocked on legitimate grounds.
3. Redeeming zooPlusPoints for Rewards
3.1 General
Every participant can redeem his or her zooPlusPoints for reward items as soon as he or she has earned an adequate credit. Rewards items and the zooPlusPoint credits necessary to acquire them will be displayed in the Rewards Account at zooplus.
3.2 Conditions for Redeeming zooPlusPoints
The rewards items can only be redeemed via the customer’s personal Rewards Account at myzooplus. The availability of the rewards may vary by date and season, and specific rewards may not be available at certain times. For particular rewards, the terms and conditions may be modified; however, modifications or amendments will be disclosed.
3.3 Dispatch of Rewards
The cost of shipping for rewards items is based on the current shipping costs at zooplus. Please click here to learn more about the cost of shipping at zooplus. The zooplus reward item can be added to the shopping basket by clicking on the shopping basket symbol. The customer can then add regular products to the order at their regular prices.

In the case that a zooplus rewards item is damaged or incorrect when the customer receives it, he or she is kindly requested to contact our customer service department via our contact form, or per telephone Mon-Fri 9 a.m. to 5 p.m. and Sat 8 a.m. to 2 p.m. at the following number: +44 1234 430 366
4. Miscellaneous
4.1 Programme Termination
zooplus reserves the right to end the zooplus Rewards Programme at any time or to replace it with another programme.
4.2 Changes
zooplus reserves the right to change or amend the terms and conditions, rewards items, or other written participation conditions and explanations at any time. Changes or amendments of these terms and conditions will be notified via publication on this website.